Clients must adhere to the health and safety guidelines whilst on the yard and follow instructions given by the staff. Please see yard rules section which also covers guidelines regarding Covid-19 procedures. 

 

Clients must ensure that they follow the guide for correct dress including wearing of suitable up to current standard safety hats. 

 

Clients must notify us of any health condition relevant to their ability to ride or handle horses. 

 

Please note that we have a weight limit of 12 stone for ridden sessions due to the height and workload of our horses. New riders will be weighed on arrival and must be within our current limit in order to have their ridden session. If a rider is over the weight limit then unfortuantely the lesson money would be forfeited.  

 

Payments must be made at the time of booking. Once a lesson is booked and paid for our cancellation policy applies. If you are late for your lesson and the ride has already started we reserve the right to refuse your entry to the lesson if we consider to do so would disrupt the riders already in there, or be of a health and safety concern. If this was the case then unfortunately you would forfeit your payment and it would not be transferable to another lesson. 

 

Loyalty memberships must be kept up-to-date and loyalty cards should be carried when on site if they require signing. Cards will only be signed on the day and can not be signed retrospectively. Please read the full terms inside of the card. 

 

Particular horses and ponies can be requested for private lessons only, however this is subject to instructor approval, ponies working hours and days off so can be subject to change. 

 

When booking a one hour group lesson, this will run to full length if there are 3 or more riders. Where there are two riders the lesson length will be reduced to 45 minutes and if only one rider is in the group, the lesson can run as a half an hour private session. 

 

Can we politely remind all customers that we have a no filming of lessons policy for our group rides. Full details of this are listed within our main office. 

 

 

 

All complaints are to be made in writing to the Manager at Fletchers Farm Riding School by email at manager@fletchersfarm.co.uk. We will respond in writing within 5 working days to the complaint. We will aim to resolve the complaint where at all possible, and if we can not, then to provide further information as to how we reached our conclusion. Any complaints are always investigated and if required processes/procedures reviewed.