FLETCHERS FARM RIDING SCHOOL 
 
Contact Us 

Terms & Conditions 

Clients must adhere to the health and safety guidelines whilst on the yard and follow instructions given by the staff. Please see yard rules section which also covers guidelines regarding Covid-19 procedures. 
 
Clients must ensure that they follow the guide for correct dress including wearing of suitable up to current standard safety hats. 
 
Clients must notify us of any health condition relevant to their ability to ride or handle horses. 
 
Please note that we have a weight limit of 12 stone for ridden sessions due to the height/build and workload of our horses to maintain their welfare. Riders will be weighed on arrival to check rider registration forms and must be within our current limit in order to have their ridden session. If a rider is over the weight limit then unfortuantely the lesson money would be forfeited. Please check your weight before booking your ride. 
 
Payments must be made at the time of booking. Once a lesson is booked and paid for our cancellation policy applies. If you are late for your lesson and the ride has already started we reserve the right to refuse your entry to the lesson if we consider to do so would disrupt the riders already in there, or be of a health and safety concern. If this was the case then unfortunately you would forfeit your payment and it would not be transferable to another lesson. 
 
Loyalty memberships must be kept up-to-date and loyalty cards should be carried when on site if they require signing. Cards will only be signed on the day and can not be signed retrospectively. Please read the full terms inside of the card. 
 
Particular horses and ponies can be requested for private lessons only, however this is subject to instructor approval, ponies working hours and days off so can be subject to change. If you are in a group lesson and unhappy with your allocated horse, please speak to your instructor as they may be able to swop riders around on the day. 
 
When booking a one hour group lesson, this will run to full length if there are 3 or more riders. Where there are two riders the lesson length will be reduced to 45 minutes and if only one rider is in the group, the lesson will run as a half an hour private session but no additional charges will be made. 
 
We have a no filming of lessons policy for our group rides and events. Permission must be obtained in a private lesson before filming each time you have a lesson and must not include our coach's. Footage from private lessons is for personal use only, it is not to be shared onto social media or family social media sites without permission from the yard manager. Full details of this are listed within our main office. 
 
 
COMPLAINTS PROCEDURE 
 
All complaints are to be made in writing to the Manager at Fletchers Farm Riding School by email at manager@fletchersfarm.co.uk. We will respond in writing within 5 working days to the complaint. We will aim to resolve the complaint where at all possible, and if we can not, then to provide further information as to how we reached our conclusion. Any complaints are always investigated and if required processes/procedures reviewed.  
 
 
CANCELLATION POLICY 
 
Cancelling your lesson with less than 48 hours notice prior to the booking irrespective of the reason, or failing to turn up on the day will result in you losing 100% of your booking fee, you will not be able to transfer your lesson after this time. If we have a waiting list and can resell the space then we would credit the lesson to you. 
 
You may reschedule on two occasions up until 48 hours prior to the lesson time. If you rearrange a third occasion you will be charged the full price of the new booking. 
 
If you are late for your lesson and the ride has already started we reserve the right to refuse your entry to the lesson if we consider to do so would disrupt the riders already in there, or be of a health and safety concern. If this was the case then unfortunately you would forfeit your payment and it would not be transferable to another lesson. 
 
Refunds will not be given if cancelling a lesson once it has been booked. 
 
Events/shows and activities other than lessons are non-refundable and non-transferable. However, if we have a waiting list and are able to resell the space then we would credit you. 
 
Bookings will be re-arranged in the case of the Met Office issuing regional red or in some cases amber warnings. The website will be kept updated. 
Our site uses cookies. For more information, see our cookie policy. Accept cookies and close
Reject cookies Manage settings